Our lettings team are on hand to assist you.
At Up Estates our lettings team are here to help you secure your property and if instructed by the landlord manage the property throughout your tenancy.
Our phone lines are open 24/7 and you will always be able to get in touch on the phone or through our app to discuss anything with the property.
Tenant portal.
Access all your tenancy documents and any additional information in just a few clicks. Our tenant portal will help you track your tenancy progress no matter what time of the day it is. Plus, you will be able to report any maintenance issue you may encounter.
- View your monthly rent receipts
- Notify your landlord of any issue with the property
- Get notified of upcoming inspections
- Access all tenancy files in just a few clicks
A pick of our favourites.
Service with a smile. Any issues I had were resolved quickly and effectively. Would recommend mount properties to anyone.
Robert Dance
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Extra Information
Holding Deposit (per tenancy): One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year): Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Security Deposit (per tenancy. Rent of £50,000 or over per year): Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent: Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s): Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, Landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour or contractors time for the time taken replacing lost key(s) or other security device(s).
Variation of Contract (Tenant’s Request): £50 per agreed variation. To cover the costs associated with taking the landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant’s Request): £50 per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (Tenant’s Request): Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
These fees are in line with the Tenant Fees Act 2019. Please ask a member of staff if you have any questions.
